Refund policy

RETURN AND REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at VERMASI.SUPPORT@gmail.com. Please include your order number and a brief description of why you are requesting a return.

If your return is approved, we will provide you with instructions on where and how to send your item. Please do not send an item back without contacting us first.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or the wrong item was received.

DAMAGES AND ISSUES

Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will review the issue and work with you to resolve it.

REFUNDS

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method.

Please allow your bank or payment provider additional time to process and post the refund to your account.

NON-RETURNABLE ITEMS

We do not accept returns for items that have been used, damaged after delivery, or are not returned in their original condition and packaging.

EXCHANGES

We currently do not offer direct exchanges. If you would like a different item, please contact us and we will help you with the available options.

CONTACT US

If you have any questions about our return or refund policy, please contact us at VERMASI.SUPPORT@gmail.com.